The Company:
Join a global powerhouse in the commercial equipment industry! This company doesn't just manufacture and distribute—they revolutionize industries with cutting-edge solutions and unmatched customer support. With a stellar reputation and a commitment to excellence, they pride themselves on delivering innovative products and unparalleled service to their valued clients.

The Position:
Are you passionate about making a difference? We’re on the hunt for a dedicated and dynamic Customer Service Officer to become the heartbeat of this company's customer relations. If you excel in communication and have a relentless drive for customer satisfaction, this role is your chance to shine. Your mission? To ensure our customers experience exceptional service and support every single time.

Key Responsibilities:
• Process sales orders accurately through SAP
• Provide updates on stock availability, pricing, delays and ETA’s
• Following up with customers pre and post servicing
• Respond to general product and delivery enquiries
• Fielding enquires regarding repairs and credits from existing clients
• Produce daily sales order reports and other reports as requested by management
• Liasing with Freight companies
• Following up on pending emails and enquiries
• Checking stock availability

About You:
• Familiarity with CRM systems, MS Office, and particularly SAP will give you an edge
• Ability to meet deadlines and juggle priorities with ease
• Precision and accuracy are your trademarks
• Strong communication skills and a team player are critical
• Prior experience in a product-based customer service role within an office environment is highly desirable

Benefits:
• Flexible working arrangements - work from home 2 days a week, 3 days in the office (After a 6 month training period)
• Join a tight-knit team, with an amazing work culture
• Quarterly lunches provided
• Unlimited free coffee - high-grade coffee machine!
• Join a renowned brand, recognized globally!

This is an opportunity to be part of a friendly, supportive, and dedicated tight-knit team. Step into a role where you can truly make an impact and grow with a company that values your contributions.

Ready to embark on an exciting journey with us? Apply now and be a key player in delivering exceptional customer experiences!

To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.