Our client, a leading provider of fluid transfer solutions, is seeking a proactive and customer-focused individual to join their National Office in Kings Park as a Customer Service Representative. If you excel in a fast-paced environment and are passionate about delivering exceptional service, this is a fantastic opportunity to be part of a dynamic team!

About the Role:

• Customer Service: Manage customer orders, inquiries, complaints, and returns, ensuring quick resolution and a high level of customer satisfaction.
• Communication: Maintain effective communication with customers, the sales team, and other key stakeholders to enhance the company’s reputation.
• Job Costing & Quoting: Handle job costing and quoting processes, utilising Micronet and Excel (training provided).
• Stock Control: Support stock control activities, including transfers and deletions.
• Order Processing: Ensure accurate and timely processing of customer orders, coordinating with logistics for smooth operations.
• General Administration: Manage backorder reports, contract pricing administration, and other essential administrative tasks.
• Logistics Support: Assist with logistics to ensure the seamless flow of customer orders and services.

Key Responsibilities:

• Strong customer service experience, ideally within a manufacturing or fast-paced environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with job costing, quoting, and order processing (Micronet knowledge is a plus, but training will be provided).
• Familiarity with stock control and contract pricing administration.
• Previous experience in logistics or manufacturing environments is highly advantageous.
• Excellent communication skills and leadership ability.
• Strong attention to detail and the capacity to work efficiently under pressure.

About You:
Our client offers a rewarding work environment with ample opportunities for stability and career growth. As a key part of their team, you’ll be empowered to make a real impact, grow professionally, and be rewarded for your contributions.
If you’re ready to take the next step in your career, our client wants to hear from you. Apply today!