A well-established importer and supplier of home & lifestyle products is seeking a dedicated Customer Service Representative to enhance customer experience and support business growth. With a strong presence in both retail and e-commerce, this role offers the opportunity to be part of a dynamic and fast-paced environment. As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries via phone, email, and live chat. You will play a key role in resolving customer concerns, providing product information, and ensuring a seamless service experience.

Key Responsibilities:
• Respond to customer inquiries via email, phone, and live chat
• Resolve customer issues efficiently to maintain high levels of satisfaction
• Provide accurate information on products, orders, and services
• Maintain clear and professional communication with customers and internal teams
• Keep detailed records of customer interactions and transactions
• Identify recurring issues and suggest improvements for service processes

About You:
• Experience: 3+ years in a customer service role
• Skills: Strong verbal and written communication, problem-solving, and organisational skills
• Customer Focus: Passionate about delivering exceptional service
• Adaptability: Quick to learn new systems and processes
• Collaboration: A proactive team player with strong attention to detail

Benefits of the Role:
• Career Progression Opportunities as the business continues to grow
• Supportive and dynamic work environment
• Flexible working arrangements
• Make a real impact by improving customer experience and processes

Apply Now – Click the link to submit your application or contact Todd Elliott on 03 9535 2111 for a confidential discussion.